Privacy Policy

Oracle Insights ("we," "us," "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or use our Services.

We are based in England, United Kingdom, and we comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Data Controller

Oracle Insights is the data controller for the personal data we collect. For any privacy-related questions, contact us at hello@oracleinsights.com.

2. What Information We Collect

We collect the following types of personal data:

Information you provide directly:

• Name and email address (when signing up for the free guide, newsletter, or purchasing products)
• Payment information (processed securely by our payment providers — we do not store full card details)
• Account credentials (Discord username, TradingView username for indicator access)
• Communications you send us

Information collected automatically:

• IP address and approximate location
• Browser type and device information
• Pages visited and interactions with our site
• Cookie data (see our Cookie Policy)

3. How We Use Your Information

We use your data for the following purposes:

• To deliver the products and Services you've purchased
• To send you the free guide and email communications you've signed up for
• To process payments and provide access to subscriptions
• To respond to your questions and provide customer support
• To send important account or service updates
• To improve our website and offerings
• To comply with legal obligations
• To prevent fraud and protect our Services

4. Legal Basis for Processing

Under UK GDPR, we process your data based on:

• Contract: To deliver the products and services you've purchased
• Consent: When you sign up for our email list or accept cookies
• Legitimate Interest: To improve our Services, prevent fraud, and run our business
• Legal Obligation: When required by law (e.g., tax records)

5. Sharing Your Data

We do not sell your personal data. We share your data only with:

• Payment processors (Stripe, Whop, PayPal) — to process transactions
• Email service providers (Kit/ConvertKit) — to deliver communications you've opted into
• Platform providers (TradingView, Discord) — to deliver indicator access and community access
• Analytics providers (Google Analytics, etc.) — to understand site usage
• Legal authorities — when required by law

All third-party providers are bound by data protection agreements and comply with UK GDPR.

6. International Data Transfers

Some of our service providers are based outside the UK (e.g., in the US). When data is transferred internationally, we ensure it is protected by appropriate safeguards, including Standard Contractual Clauses or equivalent.

7. How Long We Keep Your Data

We retain your personal data only as long as necessary:

• Account and purchase data: Retained while you are an active customer + 7 years for tax/legal records
• Email list data: Retained until you unsubscribe
• Analytics data: Retained per Google Analytics defaults (typically 14 months)

8. Your Rights Under UK GDPR

You have the right to:

• Access your personal data
• Rectify inaccurate data
• Erase your data (right to be forgotten)
• Restrict processing of your data
• Object to processing
• Data portability (receive your data in a transferable format)
• Withdraw consent at any time (for consent-based processing)
• Lodge a complaint with the Information Commissioner's Office (ICO)

To exercise any of these rights, email hello@oracleinsights.com. We'll respond within 30 days.

9. Marketing Communications

When you join our email list, you'll receive emails about our content, products, and offers. You can unsubscribe at any time using the link in any email, and we'll honour that immediately.

10. Cookies

We use cookies on our website. See our Cookie Policy for full details.

11. Children's Privacy

Our Services are not directed at children under 18. We do not knowingly collect personal data from anyone under 18.

12. Data Security

We implement appropriate technical and organisational measures to protect your data, including:

• Encrypted data transmission (SSL/TLS)
• Secure payment processing via PCI-compliant providers
• Limited access to personal data on a need-to-know basis
• Regular security reviews

No system is 100% secure, but we take reasonable steps to protect your information.

13. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top reflects the most recent version. We'll notify you of material changes via email or a notice on our site.

14. Contact

For any privacy-related questions, contact us at:

Email: hello@oracleinsights.com
Information Commissioner's Office (ICO): ico.org.uk

End of Privacy Policy.